Lifeline Reform Information

Beginning December 2, 2016, ALL of our Lifeline-eligible subscriber plans are required to meet new Lifeline Reform Minimum Standard Voice or Data requirements. Click here to view available plans.

Why are we transferring customers to new plans?

Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules to permit Lifeline-eligible consumers to apply their Lifeline subsidy to broadband Internet plans, and is encouraging carriers like us to offer broadband Internet plans to our subscribers. We’ve developed new plans that provides a generous amount of broadband data, voice minutes, and text messages

What does the new plan include?

New plans will come loaded each month with a minimum of 500 Voice minutes OR 500MB of data. For more information on plans, click here.

What new terms and conditions apply to these new plans?

When the Federal Communications Commission (FCC) updated its Lifeline rules, it also imposed some requirements for subscribers:
  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: 1) completing an outbound call or using data; 2) purchasing minutes or data to add to your plan; 3) answering an incoming call from a party other than SafetyNet Wireless; 4) responding to direct contact from Safetynet Wireless and confirming that you want to continue receiving the service; or 5) sending a text message. If we detect 15 days of non-usage, we will send you a notice with a 15-day grace period. If you do not respond to the notice, you will be de-enrolled for non-usage. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.
  • Benefit Port Freeze: Except in limited circumstances, your Lifeline benefit will be assigned to SafetyNet Wireless for 60 days if enrolled in a voice plan or for 12 months if enrolled in a broadband plan, beginning when you enroll in a Lifeline plan (“benefit port freeze”). As a result, once you have enrolled in a Lifeline-supported plan with us, you will need to wait either 60 days or 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
Other terms and conditions apply. For more information about our terms and conditions, please visit our terms and conditions page or call 611 from your SafetyNet Wireless mobile device.

What other plans are available?

Additional plans may be available in your service area. These plans may include additional monthly charges. For more information about current plans in your area, please visit our plan page or call 611 from your SafetyNet Wireless mobile device

For more information on the Lifeline Reform Order, go to the USAC Website