Handset Return and Replacement Policy

1. INTRODUCTION

1.1. Purpose and Scope

This Handset Return and Replacement Policy (“Policy”) governs the return and replacement of devices sold, leased, or provided by SafetyNet Wireless, LLC (“SafetyNet,” “Company,” “we,” “us,” or “our”), including but not limited to:

1. Purchased devices at full retail price
2. Devices provided through the federal Lifeline program
3. Promotional or discounted devices
4. Accessories and related equipment

1.2. Incorporation by Reference

This Policy is incorporated into and subject to SafetyNet Wireless’s Terms and Conditions. By purchasing, receiving, or activating a device from SafetyNet Wireless, you agree to be bound by this Policy.

1.3. Applicable Law

This Policy complies with all applicable federal and state laws, including consumer protection statutes and Federal Communications Commission regulations.

2. DEFINITIONS

For purposes of this Policy, the following terms shall have the meanings set forth below:

2.1. “Buyer’s Remorse Period” means the statutory time period during which customers may return devices for refund as provided by applicable state or federal law.

2.2. “Customer-Induced Damage” means any damage to a device resulting from, without limitation: (i) physical impact or stress; (ii) exposure to liquids or moisture; (iii) unauthorized modifications, rooting, or jailbreaking; (iv) misuse or negligence; (v) failure to follow operating instructions; or (vi) use outside normal operating conditions.

2.3. “Dead on Arrival” or “DOA” means a device that fails to power on or function according to manufacturer specifications upon initial unboxing and activation, prior to any customer use beyond initial setup.

2.4. “Defective Device” means a device that fails to operate according to manufacturer specifications due to manufacturing defects, excluding any Customer-Induced Damage or normal wear and tear.

2.5. “Like-New Condition” means a device that: (i) powers on and functions normally; (ii) has no physical damage, scratches, or cosmetic defects beyond those resulting from minimal handling; (iii) includes all original packaging, documentation, and accessories; and (iv) has been restored to factory settings.

2.6. “Lifeline Device” means a device provided at no cost or at a subsidized price through the federal Lifeline program pursuant to 47 C.F.R. Part 54, Subpart E.

2.7. “Return Merchandise Authorization” or “RMA” means the authorization number required to return any device to SafetyNet Wireless.

3. RETURN POLICY

3.1. Purchased Devices

3.1.1. Return Period

You have the right to return purchased devices within the following time periods:

The return period begins on the date you receive the device, not the date of purchase. You must initiate the return process before the applicable period expires.

3.1.2. Conditions for Return

To receive a full refund, the returned device must meet ALL of the following conditions:

1. The device must be in Like-New Condition as defined in Section 2.5, which means it functions normally and has no damage beyond minimal handling marks
2. You must return all items that came with the device, including the original box, charger, cables, documentation, and any promotional items
3. The device must not show evidence of damage, modification, or excessive use
4. Total usage time must not exceed sixty (60) minutes, not counting time spent on initial setup, activation, or accessibility testing

If these conditions are not met, SafetyNet Wireless may, at its discretion, deny the return or apply a restocking fee as described below.

3.1.3. Restocking Fees

A restocking fee may be charged for returned devices that are not defective:

1. The restocking fee will not exceed twenty percent (20%) of the purchase price, or the maximum amount permitted by your state’s law, whichever is less
2. No restocking fee will be charged for devices that are defective or DOA
3. No restocking fee applies to Lifeline devices
4. You will be informed of any applicable restocking fee before your return is processed

3.2. Lifeline Program Devices

3.2.1. Devices Provided at No Cost

If you received a device at no cost through the Lifeline program:

1. The device cannot be returned for a refund because no payment was made
2. If the device is defective, you may request a replacement as described in Section 4
3. You cannot return a working Lifeline device to exchange it for a different model

3.2.2. Devices Requiring Co-Payment

If you paid a co-payment for a Lifeline device:

1. You may return the device within fourteen (14) days of receipt for a refund of your co-payment only
2. The device must be in Like-New Condition
3. The Lifeline subsidy portion paid by the government cannot be refunded to you
4. All return conditions in Section 3.1.2 apply

3.3. Return Process

3.3.1. How to Initiate a Return

You cannot return a device without an RMA number. Returns without RMA numbers will be refused and returned to you at your expense.

3.3.2. Shipping Requirements

Once you receive your RMA number:

a) Who Pays for Shipping:

• If you are returning the device due to buyer’s remorse or for any reason other than a defect, you are responsible for return shipping costs
• If the device is defective or was received in damaged condition, SafetyNet Wireless will provide a prepaid shipping label

b) Packaging Requirements:

• You must package the device securely to prevent damage during shipping
• We recommend using the original packaging when available
• You are responsible for any damage that occurs during return shipping due to inadequate packaging

3.3.3. Refund Timeline and Method

After we receive your returned device:

1. We will inspect the device within five (5) business days of receipt
2. If your return is approved, we will issue your refund within fourteen (14) calendar days of approval
3. Refunds will be issued to your original payment method when possible. If the original payment method is unavailable, we will contact you to arrange an alternative refund method
4. You will receive an email confirmation when your refund is processed

4. REPLACEMENT POLICY

4.1. Manufacturer’s Warranty

4.1.1. What the Manufacturer’s Warranty Covers

Most devices sold or provided by SafetyNet Wireless come with a manufacturer’s warranty that:

1. Typically lasts twelve (12) months from the date of purchase or activation, though the specific period varies by manufacturer
2. Covers manufacturing defects, which are problems with the device that existed when it was made and prevent it from working as designed
3. Does NOT cover:
   • Damage you cause to the device (drops, spills, etc.)
   • Lost or stolen devices
   • Normal wear and tear
   • Software issues not caused by the manufacturer
   • Battery degradation from normal use

Your warranty documentation, included with your device, contains complete terms and conditions specific to your device manufacturer.

4.1.2. How to Use Your Manufacturer’s Warranty

For fastest warranty service:

1. Contact the manufacturer directly using the contact information provided in your device documentation or packaging
2. Have your device’s serial number or IMEI and proof of purchase ready
3. The manufacturer will determine if your issue is covered and provide instructions for repair or replacement

If you need assistance with a manufacturer warranty claim, SafetyNet Wireless may help facilitate the process as a courtesy. Contact us at 1-888-224-3213, though working directly with the manufacturer is typically faster.

4.1.3. Extended Warranty Options

Extended warranties beyond the manufacturer’s standard warranty may be available for purchase. Ask about extended warranty options when purchasing your device.

4.2. SafetyNet Wireless Replacement Program

In addition to the manufacturer’s warranty, SafetyNet Wireless offers the following replacement options:

4.2.1. Dead on Arrival or Early Failure (First 30 Days)

1. We will provide an immediate replacement with the same model or, if unavailable, a comparable model of equal or greater value
2. There is no charge for replacing defective devices
3. Expedited shipping is available upon request
4. Advanced replacement is available if you provide a credit card to hold as security. The hold will be released when we receive your defective device

4.2.2. Defective Devices (31 Days to 1 Year)

For devices that fail between 31 days and one year:

1. You should first contact the manufacturer for warranty service as described in Section 4.1
2. If the manufacturer denies your warranty claim and we determine the device has a manufacturing defect, we may offer a replacement
3. Replacement devices may be new or certified refurbished devices of the same or comparable model
4. A processing fee of twenty-five dollars ($25.00) may apply for replacements outside the manufacturer’s warranty

4.2.3. Lifeline Device Replacement

For devices provided through the Lifeline program:

a) First Replacement: If your first Lifeline device is defective, we will replace it at no charge

b) Additional Replacements:

• Defective devices will be replaced at no charge upon verification of defect
• Devices damaged by customer use require a replacement fee between $25 and $50
• Lost or stolen devices require a replacement fee between $25 and $50

c) Replacement Limits: You are limited to two (2) device replacements per twelve (12) month period to prevent program abuse

d) Replacement Model: Replacement devices may be different models than your original device, based on availability

4.3. What Qualifies for Replacement

4.3.1. Conditions Eligible for Replacement

We will replace devices that have:

1. Manufacturing defects that prevent normal operation
2. DOA status (device never worked properly)
3. Component failures from normal use within the warranty period
4. Software defects that cannot be resolved through troubleshooting

4.3.2. Conditions NOT Eligible for Replacement

a) Physical damage you caused, including:

• Cracked or shattered screens
• Bent or broken frames
• Damaged charging ports or buttons

b) Liquid damage, indicated by triggered moisture indicators inside the device

c) Been lost or stolen (police report required for stolen device claims)

d) Been modified through rooting, jailbreaking, or other unauthorized alterations

e) Damage from misuse, neglect, or failure to follow operating instructions

4.4. How to Request a Replacement

4.4.1. Reporting Timelines

You must report device issues within these timeframes:

• DOA Devices: Within five (5) days of receiving the device
• Early Failures: Within thirty (30) days of when the problem first occurs
• Warranty Defects: Before your manufacturer’s warranty expires

Failing to report issues within these timeframes may result in denial of your replacement request.

4.4.2. Required Troubleshooting

Before we can process a replacement, you must:

a) Complete basic troubleshooting steps provided by our customer service team, which may include:

• Restarting your device
• Checking for software updates
• Testing with a different charger or cable
• Performing a factory reset (after backing up your data)

b) Allow our technical support team to diagnose the issue

c) Provide information about when and how the problem occurs

4.4.3. Returning Your Defective Device

If we approve a replacement:

1. You must return the defective device within fourteen (14) days of receiving your replacement device
2. We will provide a prepaid return shipping label
3. If you fail to return the defective device within fourteen (14) days, you will be charged the full retail price of the replacement device
4. You are responsible for backing up and removing all personal data from your device before returning it. SafetyNet Wireless is not responsible for any data loss

5. EXCLUSIONS AND LIMITATIONS

5.1. Items That Cannot Be Returned

The following items cannot be returned for refund or exchange under any circumstances:

5.1.1. SIM Cards

Once activated, SIM cards cannot be returned due to security and fraud prevention requirements. This includes both physical SIM cards and eSIM activations.

5.1.2. Prepaid Service Cards and Minutes

Prepaid airtime, service cards, and minute additions are non-refundable once the activation code has been revealed or the service has been added to your account.

5.1.3. Digital Products

Any digital downloads, including apps, games, ringtones, or other digital content, cannot be returned once downloaded or accessed.

5.1.4. Accessories After 14 Days

Accessories such as cases, chargers, and cables may be returned within fourteen (14) days of purchase if unopened and in original packaging. After fourteen (14) days, all accessory sales are final.

5.1.5. Opened Hygiene-Sensitive Items

For health and safety reasons, items that come in contact with your body cannot be returned once opened. This includes:

• Earbuds and headphones (if removed from sealed packaging)
• Screen protectors (once applied or attempted to be applied)
• Any other personal use items

5.2. Circumstances That Void Return and Replacement Rights

SafetyNet Wireless reserves the right to deny returns or replacements in the following situations:

5.2.1. Fraudulent Claims

If we determine that a return or replacement request involves fraud, including but not limited to:

• Providing false information about device condition
• Returning a different device than purchased
• Claiming a device is defective when it functions normally
• Submitting forged receipts or documentation

5.2.2. Pattern of Excessive Returns

If our records show you have a pattern of excessive returns that suggests abuse of our return policy. This includes:

• Repeatedly purchasing and returning devices
• Multiple returns of functioning devices
• Returns that appear to be for temporary use of devices

5.2.3. Violation of Terms and Conditions

If you have violated SafetyNet Wireless’s Terms and Conditions, including but not limited to:

• Using devices for prohibited purposes
• Failure to pay outstanding balances
• Violation of Acceptable Use Policy
• Breach of service agreements

5.2.4. Commercial Use or Resale

Devices purchased for commercial use, bulk purchases, or resale are not eligible for return or replacement under this Policy. This Policy applies only to devices purchased for personal use by individual consumers.

5.2.5. Legal Restrictions

Returns or replacements may be denied if:

• The device is subject to a law enforcement hold
• Legal proceedings prevent the return
• Export or import restrictions apply

5.3. Additional Limitations

5.3.1. Original Purchaser Only

Return and replacement rights apply only to the original purchaser. Devices received as gifts, purchased from third parties, or obtained through unauthorized channels are not eligible for return or replacement through SafetyNet Wireless.

5.3.2. One Device Per Customer Restrictions

For promotional offers limited to one device per customer, attempting to circumvent this restriction will void all return and replacement rights.

5.3.3. Geographic Limitations

This Policy applies only to devices purchased and used within the United States and its territories. Different terms may apply for international purchases or use.

6. DATA AND PRIVACY

6.1. Your Responsibilities Before Return or Replacement

6.1.1. Back Up Your Data

You must save any data you want to keep, including:

• Photos and videos
• Contacts and messages
• Apps and app data
• Documents and files
• Any other personal information

SafetyNet Wireless will not and cannot recover any data from returned devices. Once your device leaves your possession, any data on it should be considered permanently lost.

6.1.2. Remove Physical Storage

You must remove all removable storage before returning your device:

• Remove your SIM card (you will need it for your replacement device)
• Remove any memory cards (SD cards, microSD cards)
• Remove any other removable storage media

Any removable storage left in returned devices will be destroyed for security purposes and will not be returned to you.

6.1.3. Factory Reset Your Device

You must perform a factory reset to erase all personal data from your device:

• Go to your device’s Settings menu
• Select “System” or “General Management”
• Choose “Reset” or “Reset Options”
• Select “Factory Data Reset” or “Erase All Content and Settings”
• Follow the prompts to complete the reset

If you cannot perform a factory reset due to device malfunction, inform our customer service representative when initiating your return.

6.1.4. Sign Out of All Accounts

Before factory resetting, ensure you have signed out of and removed the device from:

• Apple iCloud or Google account
• Samsung, LG, or other manufacturer accounts
• Social media and email accounts
• Banking and payment apps
• Any other accounts linked to the device

Failure to remove device locks (such as iCloud Activation Lock or Google Factory Reset Protection) may result in your return or replacement being denied.

6.2. SafetyNet Wireless Data Handling Practices

6.2.1. Data Deletion Process

When we receive your returned device:

• All devices undergo a complete data wipe using industry-standard data destruction methods
• This process occurs even if you have already performed a factory reset
• Data deletion is performed before any device inspection, refurbishment, or redistribution

6.2.2. Limitation of Liability for Data

SafetyNet Wireless expressly disclaims all liability for:

• Any data loss resulting from device return or replacement
• Unauthorized access to data you failed to remove
• Costs associated with data recovery attempts
• Lost or corrupted data during the return process
• Any consequential damages from data loss

6.2.3. No Data Recovery Services

SafetyNet Wireless does not provide data recovery services. We cannot and will not:

• Attempt to recover data from your device
• Transfer data from your old device to a replacement device
• Store or maintain copies of your data
• Provide technical support for data backup or recovery

6.3. Security Recommendations

For your protection, we strongly recommend:

1. Using cloud backup services to automatically protect your data before any device issues occur
2. Regularly backing up your device to a computer or external storage
3. Keeping a written record of important information stored on your device
4. Using device encryption and strong passwords to protect your data
5. Enabling remote wipe capabilities in case your device is lost or stolen

6.4. Consequences of Non-Compliance

If you fail to remove your personal data and accounts from a returned device:

1. You assume all risk of unauthorized access to your data
2. Your return may be delayed while we attempt to contact you about removing device locks
3. If we cannot remove device locks after reasonable attempts to contact you, your return may be denied and the device returned to you
4. You remain responsible for any charges or activities associated with accounts left active on the device

7. DISPUTE RESOLUTION

7.1. Internal Review Process

If you disagree with a decision regarding your return or replacement request, you have the right to seek review through the following process:

7.1.1. First-Level Review

Contact our Customer Service at 1-888-224-3213 to discuss your concern with a representative. Many issues can be resolved at this level. The representative will:

• Review your return or replacement request
• Explain the reason for any denial
• Attempt to find a satisfactory resolution
• Escalate to a supervisor if requested

7.1.2. Supervisor Review

If the first-level review does not resolve your concern, you may request to speak with a supervisor during your call, or request that a supervisor call you back within two (2) business days. The supervisor has additional authority to:

• Override certain policy requirements in exceptional circumstances
• Offer alternative solutions
• Provide detailed explanations of policy applications

7.1.3. Written Appeal

If you remain unsatisfied after supervisor review, you may submit a formal written appeal:

a) How to Submit: Send your written appeal to [email protected] with “APPEAL” in the subject line

b) What to Include:

• Your name and account number
• Order number or RMA number
• Date of original request
• Detailed explanation of why you believe the decision should be reconsidered
• Any supporting documentation (receipts, photos, correspondence)

c) Response Time: You will receive a final written decision within ten (10) business days of SafetyNet Wireless receiving your complete appeal

d) Final Decision: The written appeal decision represents SafetyNet Wireless’s final position on the matter

7.2. External Dispute Resolution Options

If our internal review process does not resolve your dispute, you have several external options:

7.2.1. State Consumer Protection Agencies

You may file a complaint with your state’s consumer protection agency or attorney general’s office. Contact information for your state agency can be found at:

• Website: www.usa.gov/state-consumer
• Your state’s attorney general website

These agencies can investigate consumer complaints and may be able to mediate disputes.

7.2.2. Better Business Bureau (BBB)

You may file a complaint with the Better Business Bureau:

• Website: www.bbb.org
• Phone: Contact your local BBB office
• The BBB offers free dispute resolution services and will forward your complaint to us for response

7.2.3. Federal Communications Commission (FCC)

For disputes related to service issues, accessibility, or telecommunications regulations:

• File online: consumercomplaints.fcc.gov
• Phone: 1-888-CALL-FCC (1-888-225-5322)
• The FCC will forward your complaint to us and require a response within 30 days

7.2.4. Small Claims Court

You may pursue your claim in small claims court in your jurisdiction if:

• The amount in dispute falls within your state’s small claims court limits
• You prefer court resolution to arbitration
• The claim is not subject to mandatory arbitration under our Terms and Conditions

7.2.5. Binding Arbitration

As provided in SafetyNet Wireless’s Terms and Conditions, most disputes are subject to binding arbitration. You should review our Terms and Conditions for complete arbitration terms.

8. STATE-SPECIFIC REQUIREMENTS

The following state-specific requirements apply to residents of these states and supersede any conflicting provisions in this Policy:

8.1. California

California residents have the following additional rights under California law:

a) Return Period Based on Price:

• Devices priced under $50.00: You have thirty (30) days from receipt to return the device
• Devices priced $50.00 or more: You have seven (7) days from receipt to return the device

b) Refund Requirements: You are entitled to a full refund with no restocking fees for any returned device, regardless of the reason for return, as long as you return it within the applicable time period.

c) Additional Rights: California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other California consumer protection laws.

8.2. Connecticut

Connecticut residents have a three (3) day right to cancel any purchase. If the device remains unopened in its original packaging, no restocking fee may be charged.

8.3. Georgia

Georgia residents have three (3) business days to return devices. A restocking fee of up to twenty percent (20%) of the purchase price may be charged for opened devices that are not defective.

8.4. Hawaii

Hawaii residents have fourteen (14) days to return devices. Any restocking fee cannot exceed ten percent (10%) of the purchase price.

8.5. Maine

Maine residents have specific rights under Maine’s consumer protection laws:

• Ten (10) day return right for certain types of contracts
• No restocking fee may be charged for defective items
• Additional protections may apply under Maine’s Unfair Trade Practices Act

8.6. Maryland

Maryland law requires that:

• Defective devices must be accepted for return within thirty (30) days of purchase
• If a defective device cannot be repaired, a replacement must be provided
• Additional protections apply under Maryland’s Consumer Protection Act

8.7. Minnesota

Minnesota law requires:

• Clear disclosure of our return policy at the point of sale
• Minimum fifteen (15) day return period for all wireless devices
• Written notice of your return rights must be provided with your receipt

8.8. Nevada

Nevada residents have:

• Fifteen (15) day minimum return period
• Right to clear disclosure of any restocking fees before purchase
• Restocking fees, if any, must be clearly posted at point of sale

8.9. New York

New York residents are entitled to:

• Minimum fourteen (14) day return period for all devices
• Additional thirty (30) day warranty beyond the manufacturer’s warranty for device defects
• This extended warranty covers defects not covered by the manufacturer

8.10. Texas

Texas law requires:

• This return policy must be clearly posted at any physical point of sale
• If your transaction was negotiated in Spanish, you have the right to receive this policy in Spanish
• Para obtener esta política en español, llame al 1-888-224-3213

8.11. Additional States

Residents of other states may have additional rights under their state’s consumer protection laws. If your state’s law provides greater protection than this Policy, your state’s law will apply. Contact your state’s consumer protection agency for information about your rights.

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1. Warranty Limitations

9.1.1. No Extended Warranty from SafetyNet

SafetyNet Wireless does not provide any warranty beyond the manufacturer’s original warranty except as required by state law (see Section 8). The manufacturer’s warranty is provided directly by the device manufacturer, not by SafetyNet Wireless. Any warranty service or claims must be handled according to the manufacturer’s terms and procedures.

9.1.2. Manufacturer Warranty Service

SafetyNet Wireless is not responsible for:

• The manufacturer’s warranty decisions or claim processing
• Delays in manufacturer warranty service
• The manufacturer’s repair or replacement quality
• Warranty coverage determinations made by the manufacturer
• Any costs associated with manufacturer warranty claims

While we may assist in facilitating warranty claims as a courtesy, the warranty relationship is between you and the manufacturer.

9.2. Replacement Device Disclosure

Replacement devices provided by SafetyNet Wireless may be:

• New devices
• Certified refurbished devices that have been restored to full working condition
• Different models of comparable specifications and value

All replacement devices, whether new or refurbished, are tested to ensure they meet functional requirements and are covered by either the manufacturer’s warranty or an equivalent warranty period.

9.3. Limitation of Liability

9.3.1. Data Loss

SafetyNet Wireless shall not be liable for any loss of data, including but not limited to:

• Personal files, photos, videos, or documents
• Application data or settings
• Contacts, messages, or call logs
• Any other information stored on your device

You are solely responsible for backing up your data before returning any device.

9.3.2. Consequential Damages

SafetyNet Wireless shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Device defects or failures
• Delays in processing returns or replacements
• Inability to use your device during return or replacement
• Lost profits or revenues
• Costs of purchasing replacement devices or services
• Any other losses beyond the direct cost of the device

9.3.3. Maximum Liability

In no event shall SafetyNet Wireless’s total liability exceed the amount you paid for the device, regardless of the nature of the claim or the number of claims made.

10. POLICY MODIFICATIONS

10.1. Right to Modify

SafetyNet Wireless reserves the right to modify this Return and Replacement Policy at any time for any reason, including but not limited to:

• Changes in applicable federal or state laws or regulations
• Changes in manufacturer warranty terms or procedures
• Business or operational requirements
• Prevention of fraud or policy abuse
• Clarification of existing terms

10.2. Notice of Modifications

10.2.1. Advance Notice

Unless immediate implementation is required by law, we will provide thirty (30) days advance notice of material changes to this Policy. Material changes are those that:

• Reduce your return period
• Increase fees or charges
• Eliminate previously available services
• Substantially modify your rights under this Policy

10.2.2. Methods of Notice

We may provide notice of Policy changes through one or more of the following methods:

• Posting the updated Policy at www.safetynetwireless.com/return-policy
• Email notification to your registered email address
• SMS text message to your SafetyNet Wireless phone number
• Bill message or insert with your monthly statement
• Notification through your online account portal
• Any other reasonable method of communication

10.2.3. Effective Date

Each version of this Policy will include an “Effective Date” at the beginning of the document. Unless otherwise specified or required by law, changes become effective thirty (30) days after the updated Policy is posted on our website.

10.3. Your Acceptance of Changes

10.3.1. Continuing Service

Your continued use of SafetyNet Wireless services after the effective date of any Policy changes constitutes your acceptance of the modified Policy.

10.3.2. Purchases After Changes

Any device purchased or received after the effective date of Policy changes will be subject to the updated Policy terms.

10.3.3. Pending Returns

Returns or replacements initiated before the effective date of Policy changes will be processed under the version of the Policy in effect when you initiated the return or replacement, unless the new Policy provides more favorable terms to you.

11. CONTACT INFORMATION

For all return and replacement inquiries:

12. GOVERNING LAW AND SEVERABILITY

12.1. Governing Law

This Policy shall be governed by and construed in accordance with federal law and the laws of Florida, without regard to conflict of law principles, except where your state’s law provides greater consumer protection rights.

12.2. Severability

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

12.3. Entire Agreement

This Policy, together with our Terms and Conditions and any applicable purchase agreements, constitutes the entire agreement between you and SafetyNet Wireless regarding returns and replacements. This Policy supersedes any prior or contemporaneous communications, representations, or agreements regarding returns and replacements.

12.4. Waiver

No waiver of any provision of this Policy shall be effective unless made in writing and signed by an authorized representative of SafetyNet Wireless. Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.