Broadband Transparency Policy

1. INTRODUCTION

This Broadband Transparency Policy describes the network management practices, performance characteristics, and commercial terms of SafetyNet Wireless’s broadband Internet access services (“Broadband Services”). This policy is provided in accordance with the Federal Communications Commission’s (“FCC”) Open Internet Rules and transparency requirements under 47 CFR Part 8.

SafetyNet Wireless is committed to providing transparent information about our Broadband Services to help consumers make informed choices about their telecommunications services. This policy applies to all SafetyNet Wireless broadband Internet access services, including those provided through the federal Lifeline program.

SafetyNet Wireless operates as a Mobile Virtual Network Operator (MVNO) utilizing the networks of AT&T and T-Mobile. Network management, performance, and technical specifications described in this policy are determined by these underlying network operators. SafetyNet Wireless does not own or operate network infrastructure and has no control over the underlying carriers’ network management practices.

This policy is subject to change. The most current version is available at https://www.safetynetwireless.com/broadband-transparency. By using our services, you acknowledge that you have read and understood this policy.

2. NETWORK MANAGEMENT PRACTICES

2.1. General Network Management

SafetyNet Wireless relies entirely on the network management practices of our underlying carriers (AT&T or T-Mobile, depending on your SIM card). We do not implement additional network management restrictions beyond those specified in your service plan. The underlying carriers employ reasonable network management practices that are:

1. Tailored to achieving legitimate network management purposes;
2. Appropriate for their network architecture and technology;
3. Applied uniformly to traffic traversing their networks.

2.2. Congestion Management

Network congestion management is handled entirely by the underlying carrier (AT&T or T-Mobile). During periods of network congestion, the underlying carrier may:

1. Prioritize time-sensitive traffic over less time-sensitive traffic;
2. Temporarily reduce speeds in congested areas;
3. Optimize network resources to maintain service quality for all users;
4. Apply network management practices that may result in reduced speeds or service quality for MVNO traffic compared to the carrier’s direct customers.

SafetyNet Wireless does not implement any additional congestion management beyond what the underlying carrier provides. Customers who have exceeded their high-speed data allotments as specified in their service plan will experience reduced speeds as described in their plan terms. These plan-based speed reductions are separate from and in addition to any congestion management implemented by the underlying carrier.

2.3. Application-Specific Behavior

SafetyNet Wireless does not block, throttle, or prioritize specific lawful content, applications, services, or devices beyond:

1. Service plan limitations explicitly described in your plan terms (such as data speed reductions after reaching allotment thresholds);
2. Restrictions implemented by the underlying carrier network for security or network integrity purposes.

The underlying carrier may block or filter:

• Malicious traffic, spam, viruses, and security threats
• Traffic that violates applicable laws or regulations
• Traffic that poses harm to the network or other users

2.4. Device Attachment Rules

Customers may use any device that:

1. Is compatible with the underlying carrier network (AT&T or T-Mobile);
2. Is FCC certified and complies with all applicable regulations;
3. Accepts a SafetyNet Wireless SIM card;
4. Is used in accordance with our Terms and Conditions and Acceptable Use Policy;
5. Does not harm or adversely affect the network or other users’ services.

Device compatibility depends on the underlying carrier network technology and frequency bands. SafetyNet Wireless is not responsible for device compatibility issues and does not guarantee that all compatible devices will function optimally on the underlying carrier networks.

2.5. Security Measures

Network security is managed by the underlying carrier (AT&T or T-Mobile) and may include:

1. Spam and virus protection;
2. DDoS attack mitigation;
3. Port blocking for security purposes;
4. Authentication requirements.

SafetyNet Wireless does not implement additional security filtering beyond what the underlying carrier provides.

2.6. Limitations of Control

As an MVNO, SafetyNet Wireless:

1. Does not control, manage, or have visibility into real-time network management decisions made by underlying carriers;
2. Cannot modify or override network management practices implemented by underlying carriers;
3. Cannot guarantee specific network performance or availability;
4. Is not liable for service interruptions, limitations, or issues resulting from underlying carrier network management practices;
5. Relies on underlying carriers for all network operations, maintenance, and upgrades.

3. PERFORMANCE CHARACTERISTICS

3.1. Service Description

SafetyNet Wireless provides mobile broadband Internet access services through the networks of AT&T and T-Mobile. Performance characteristics vary based on:

• The underlying carrier network (AT&T or T-Mobile)
• Your specific service plan
• Network technology (4G LTE, 5G where available)
• Geographic location
• Network congestion levels
• Environmental factors
• Device capabilities

3.2. Speed and Latency

IMPORTANT: These are typical speeds under optimal conditions. Actual speeds will vary and are often lower than the ranges listed above. SafetyNet Wireless does not guarantee any specific speed levels. Speeds are dependent entirely on the underlying carrier network conditions and capabilities.

Latency:

• 4G LTE: Typically 20-40 milliseconds
• 5G: Typically 10-30 milliseconds
• During congestion: May exceed 100 milliseconds

3.3. Factors Affecting Performance

Multiple factors beyond SafetyNet Wireless’s control affect service performance:

1. Network Congestion: Performance degrades during peak usage times and in crowded areas
2. Signal Strength: Distance from cell towers, building materials, terrain, and weather affect signal quality
3. Network Priority: As an MVNO customer, your traffic may receive lower priority than the underlying carrier’s direct customers
4. Device Limitations: Older devices may not support newer network technologies or faster speeds
5. Plan Limitations: Speed restrictions apply after reaching data allotments
6. Geographic Location: Rural and remote areas typically have slower speeds and higher latency
7. Network Technology: 5G coverage is limited and not available in all areas

3.4. Service Availability

Service availability depends entirely on the underlying carrier network coverage. SafetyNet Wireless does not guarantee:

• Service availability in any specific location
• Uninterrupted service
• Service quality or performance levels
• Compatibility with all devices or applications

3.5. Performance Measurement

Customers can test their broadband performance using third-party speed test applications. Note that:

• Speed test results vary based on test methodology and server location
• Tests consume data from your monthly allotment
• Results may not reflect typical performance
• SafetyNet Wireless does not endorse or guarantee the accuracy of any speed test service

4. COMMERCIAL TERMS

4.1. Service Plans

SafetyNet Wireless offers various service plans including:

• Lifeline Plans: Federally subsidized plans for eligible low-income consumers
• ACP Plans: Plans under the Affordable Connectivity Program (if available)
• Prepaid Plans: Various prepaid options with different data allotments

Current plan details and pricing are available at www.safetynetwireless.com/plans or by calling customer service at 1-888-898-4888.

4.2. Pricing Structure

4.3. Data Allowances and Overage

All plans include specific high-speed data allotments. After consuming the monthly allotment:

• Data speeds are reduced to up to 128 Kbps
• No overage charges apply
• Additional high-speed data may be purchased
• Unused data does not roll over to the next month

4.4. Privacy Policy

SafetyNet Wireless’s privacy practices are described in our Privacy Policy, available at www.safetynetwireless.com/privacy. Key points include:

• We collect and use information as necessary to provide services
• We do not sell customer personal information
• We share information only as required by law or as described in our Privacy Policy
• Customers have rights to access and control their personal information

4.5. Redress Options

Customers with questions, complaints, or issues should:

1. Contact Customer Service:
   • Phone: 1-888-898-4888
   • Email: [email protected]
   • Mail: SafetyNet Wireless, Customer Service, [Address]
2. File a Complaint:
   • FCC: consumercomplaints.fcc.gov or 1-888-CALL-FCC
   • State Public Utilities Commission (contact information varies by state)

5. DATA USAGE AND SERVICE PLANS

5.1. Data Management

SafetyNet Wireless tracks data usage to enforce plan limits. Data usage includes:

• All data transmitted to and from your device
• Background app updates and synchronization
• Operating system updates
• Email and messaging attachments
• Streaming video and audio
• Web browsing and app usage
• Tethering and hotspot usage (where permitted)

5.2. Data Usage Notifications

SafetyNet Wireless provides data usage notifications:

• SMS alerts at 50%, 75%, 90%, and 100% of data allotment
• Online account portal showing real-time usage
• Mobile app with usage tracking (where available)

Note: Usage notifications may be delayed. SafetyNet Wireless is not responsible for data consumed due to delayed notifications.

5.3. Zero-Rated Services

SafetyNet Wireless does not currently offer zero-rated services. All data usage counts toward your monthly allotment, including:

• Accessing SafetyNet Wireless websites and apps
• Customer service chat features
• Account management activities
• Software and app updates

5.4. Tethering and Mobile Hotspot

Tethering and mobile hotspot capabilities depend on your service plan:

• Not all plans include tethering/hotspot features
• Where included, hotspot data counts toward your monthly allotment
• Hotspot speeds may be limited even during high-speed data availability
• Unauthorized tethering may result in service termination

5.5. International Services

5.6. Service Modifications

SafetyNet Wireless reserves the right to:

• Modify service plans and features with 30 days’ notice
• Discontinue plans or services
• Change network providers
• Adjust data allotments and speeds
• Implement new network management practices

Significant changes will be communicated via:

• SMS notification to active phone numbers
• Email to registered email addresses
• Website announcements
• Account portal notifications

6. ACCESSIBILITY

6.1. Accessibility Services

SafetyNet Wireless is committed to ensuring our services are accessible to customers with disabilities. We provide:

• TTY/TDD Support: Available for customer service inquiries
• Accessible Website: WCAG 2.1 AA compliant web design
• Alternative Format Documents: Bills and notices available in large print or electronic format
• Relay Services: Support for 711 relay service
• Accessible Devices: Information about compatible accessible devices

6.2. Assistive Technology Compatibility

Our services are compatible with various assistive technologies including:

• Screen readers and magnifiers
• Voice recognition software
• Alternative input devices
• Hearing aid compatible devices
• Real-time text (RTT) capabilities where supported

6.3. Customer Support for Accessibility

For accessibility-related inquiries or assistance:

6.4. Accessibility Resources

Additional accessibility information and resources are available at:

• SafetyNet Wireless Accessibility Policy: www.safetynetwireless.com/accessibility
• FCC Disability Rights Office: www.fcc.gov/accessibility
• National Association of the Deaf: www.nad.org
• American Foundation for the Blind: www.afb.org

7. OPEN INTERNET COMMITMENTS

7.1. No Blocking

SafetyNet Wireless does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management practices. This commitment means:

• Consumers can access all lawful Internet content of their choice
• Consumers can use applications and services of their choice
• Consumers can connect devices of their choice that do not harm the network

Exception: The underlying carrier networks may block content that is illegal, harmful to the network, or poses security risks.

7.2. No Throttling

SafetyNet Wireless does not throttle lawful Internet traffic based on content, application, service, or device, subject to reasonable network management. However:

• Speed reductions apply after consuming monthly high-speed data allotments as specified in service plans
• The underlying carrier may implement network management during congestion
• Emergency or security-related throttling may occur to protect network integrity

7.3. No Paid Prioritization

SafetyNet Wireless does not engage in paid prioritization. We do not:

• Accept payment to manage network traffic in favor of specific content or services
• Provide faster or better access to select content providers for a fee
• Create Internet “fast lanes” for preferred content

7.4. Transparency

SafetyNet Wireless maintains transparency by:

• Publishing this Broadband Transparency Policy
• Updating customers about significant network or service changes
• Providing clear information about service plans and limitations
• Making network management practices publicly available
• Responding to customer inquiries about network performance

7.5. Consumer Protection

Consumers who believe SafetyNet Wireless is not adhering to Open Internet principles may:

1. Contact our customer service for resolution
2. File a complaint with the FCC at consumercomplaints.fcc.gov
3. Contact their state attorney general or public utilities commission

8. SERVICE LIMITATIONS

8.1. Technical Limitations

SafetyNet Wireless services are subject to inherent technical limitations including:

• Coverage Gaps: Service is not available in all geographic areas
• Indoor Reception: Signal strength may be weak or unavailable inside buildings
• Network Capacity: Service quality degrades when network capacity is exceeded
• Technology Limitations: Older network technologies provide slower speeds
• Spectrum Limitations: Available radio spectrum limits network capacity
• Weather Effects: Severe weather can disrupt service

8.2. Service Restrictions

• Domestic Use Only: Services only function within the United States
• No Roaming: Limited or no service outside the primary coverage area
• Emergency Services: 911 service may not function in all locations
• Voice over IP: Some VoIP services may not function properly
• Streaming Quality: Video streaming may be limited to standard definition
• Gaming: Online gaming may experience high latency or disconnections
• Commercial Use: Services are for personal use only

8.3. Prohibited Uses

The following uses are prohibited and may result in service termination:

• Illegal activities or content
• Spam, phishing, or malware distribution
• Network attacks or unauthorized access attempts
• Excessive or abusive use that impacts other users
• Resale or redistribution of services
• Automated or continuous streaming
• Server hosting or similar activities
• Any use that violates our Terms and Conditions or Acceptable Use Policy

8.4. Quality of Service Disclaimer

SafetyNet Wireless makes no guarantees regarding:

• Service availability or uptime
• Data speeds or latency
• Coverage area or signal strength
• Compatibility with specific devices or applications
• Security of data transmissions
• Prevention of unauthorized access
• Fitness for any particular purpose

8.5. Force Majeure

SafetyNet Wireless is not liable for service interruptions or failures caused by:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Power outages or infrastructure failures
• Underlying carrier network issues
• Any other events beyond our reasonable control

8.6. Liability Limitations

9. NETWORK PROVIDER INFORMATION

9.1. Underlying Carrier Networks

SafetyNet Wireless operates as a Mobile Virtual Network Operator (MVNO) using the network infrastructure of:

9.2. Network Selection

Your network provider is determined by your SIM card type:

• Pink SIM Card: T-Mobile network
• Blue SIM Card: AT&T network
• White SIM Card: Network varies by region

Note: You cannot switch between networks without obtaining a new SIM card. Network selection is made at the time of activation and cannot be changed.

9.3. MVNO Priority Status

• Slower data speeds during peak usage times
• Longer latency for data connections
• Reduced streaming quality
• Delayed message delivery
• Dropped calls in congested areas

9.4. Network Technology

Available network technologies vary by location and device compatibility:

• 5G: Limited availability in select urban areas; requires 5G-capable device
• 4G LTE: Widely available in most populated areas
• 4G: Available as fallback when LTE is unavailable
• 3G: Being phased out; may not be available
• 2G: No longer supported

9.5. Network Maintenance

The underlying carriers perform regular network maintenance that may affect service:

• Scheduled maintenance typically occurs during off-peak hours
• Emergency maintenance may occur without notice
• Network upgrades may temporarily disrupt service
• SafetyNet Wireless has no control over maintenance schedules

10. REGULATORY COMPLIANCE

10.1. FCC Compliance

SafetyNet Wireless complies with all applicable Federal Communications Commission (FCC) regulations including:

• Open Internet Rules (47 CFR Part 8)
• Lifeline Program Rules (47 CFR § 54.400 et seq.)
• Truth-in-Billing Rules (47 CFR § 64.2400)
• CPNI Rules (47 CFR § 64.2001 et seq.)
• Accessibility Requirements (47 CFR Parts 6, 7, 14)
• E911 Requirements (47 CFR Part 9)

10.2. State Regulations

SafetyNet Wireless complies with applicable state regulations, which may include:

• State Lifeline programs and requirements
• State consumer protection laws
• State privacy and data protection laws
• State public utilities commission rules
• State-specific service quality standards

10.3. Consumer Protection

SafetyNet Wireless is committed to consumer protection through:

• Clear and accurate billing practices
• Transparent service terms and conditions
• Protection of customer proprietary network information (CPNI)
• Compliance with Do Not Call registry requirements
• Anti-cramming and anti-slamming protections

10.4. Law Enforcement Compliance

SafetyNet Wireless cooperates with law enforcement as required by law:

• Responds to valid legal requests for customer information
• Complies with court orders and subpoenas
• Supports lawful intercept requirements
• Reports suspected illegal activities as required

10.5. Regulatory Changes

This policy may be updated to reflect changes in regulatory requirements. Customers will be notified of material changes that affect their service or rights.

11. LEGAL DISCLAIMERS AND LIMITATIONS

11.1. Service Disclaimers

11.2. No Guarantee of Service

SafetyNet Wireless does not guarantee:

• Uninterrupted or error-free service
• Service availability in any particular location
• Any specific level of performance or quality
• Security or privacy of communications
• Compatibility with all devices or applications
• Accurate location information for emergency services
• Prevention of unauthorized access to your device or account

11.3. Limitation of Liability

11.4. Indemnification

You agree to indemnify, defend, and hold harmless SafetyNet Wireless, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use or misuse of services
• Your violation of this policy or our Terms and Conditions
• Your violation of any law or third-party rights
• Content you transmit through our services
• Your device or equipment

11.5. Third-Party Services

SafetyNet Wireless is not responsible for:

• Third-party websites, applications, or content accessed through our services
• Services provided by the underlying carrier networks
• Device manufacturers or operating system providers
• App stores or content providers
• Payment processors or financial institutions

11.6. Governing Law

This policy and your use of SafetyNet Wireless services are governed by:

• Federal laws of the United States
• Applicable state laws where services are provided
• FCC regulations and orders
• Binding arbitration provisions in our Terms and Conditions

11.7. Severability

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

11.8. Entire Agreement

This Broadband Transparency Policy, together with our Terms and Conditions, Privacy Policy, and Acceptable Use Policy, constitutes the entire agreement regarding our broadband services. Any prior agreements, representations, or understandings are superseded.

12. CHANGES TO THIS POLICY

12.1. Right to Modify

SafetyNet Wireless reserves the right to modify this Broadband Transparency Policy at any time. Changes may be made to:

• Comply with new or modified regulations
• Reflect changes in network management practices
• Update service offerings or features
• Clarify existing provisions
• Address new technologies or services
• Respond to network provider changes

12.2. Notice of Changes

We will notify customers of material changes to this policy through:

• Website Notice: Posted at least 30 days before effective date
• Email Notification: Sent to registered email addresses
• SMS Alert: Text message to active service numbers
• Account Portal: Notice displayed upon login
• Bill Message: Included with monthly statements (if applicable)

12.3. Effective Date

Unless otherwise required by law or regulation:

• Non-material changes are effective immediately upon posting
• Material changes are effective 30 days after notice
• Changes required by law may be effective immediately
• Continued use of services constitutes acceptance of changes

12.4. Policy History

Previous versions of this policy are available upon request by contacting customer service. Major revision dates:

• Current Version: October 1, 2025
• Previous Update: July 1, 2025
• Initial Publication: January 1, 2025

13. ADDITIONAL INFORMATION

13.1. Related Policies

This Broadband Transparency Policy should be read in conjunction with:

• Terms and Conditions: www.safetynetwireless.com/terms
• Privacy Policy: www.safetynetwireless.com/privacy
• Acceptable Use Policy: www.safetynetwireless.com/terms
• Accessibility Policy: www.safetynetwireless.com/accessibility
• Device Unlocking Policy: www.safetynetwireless.com/unlocking

13.2. Contact Information

13.3. Regulatory Contacts

For regulatory complaints or inquiries:

• Federal Communications Commission (FCC):
  • Phone: 1-888-CALL-FCC (1-888-225-5322)
  • Online: consumercomplaints.fcc.gov
• Better Business Bureau:
  • Online: www.bbb.org
• State Public Utilities Commission:
  • Contact information varies by state
  • Visit your state government website for details

13.4. Additional Resources

For more information about broadband services and your rights:

• FCC Consumer Guides: www.fcc.gov/consumers
• Lifeline Program Information: www.lifelinesupport.org
• National Verifier: nationalverifier.servicenowservices.com
• Speed Test Tools: Various third-party tools available online

14. DEFINITIONS

For purposes of this policy, the following definitions apply:

• Broadband Internet Access Service: A mass-market retail service that provides the capability to transmit data to and receive data from all or substantially all Internet endpoints.
• Congestion: A condition where network demand approaches or exceeds available capacity.
• Data Allowance: The amount of data included in a service plan before speed restrictions apply.
• Latency: The time it takes for data to travel from source to destination, measured in milliseconds.
• MVNO (Mobile Virtual Network Operator): A wireless service provider that does not own network infrastructure but instead purchases wholesale access from network operators.
• Network Management: Technical practices used to ensure network security, integrity, and optimal performance.
• Paid Prioritization: The management of network traffic in exchange for payment or other consideration.
• Reasonable Network Management: Practices that are appropriate and tailored to achieving a legitimate network management purpose.
• Speed: The rate at which data is transmitted, typically measured in Megabits per second (Mbps).
• Throttling: The intentional slowing of Internet service by a service provider.
• Underlying Carrier: The network operator (AT&T or T-Mobile) that owns and operates the network infrastructure used by SafetyNet Wireless.
• Zero-Rating: The practice of not counting certain data usage against a customer’s data allowance.