Privacy Policy
Amerimex Communications Corp. d/b/a SafetyNet Wireless (“SafetyNet,” “we,” “us,” “our”) provides prepaid wireless services and is designated as an Eligible Telecommunications Carrier (“ETC”) for the federal Lifeline program.
This Privacy Policy explains what Personal Information we collect, how we use and disclose it, and the choices and rights you have. It applies to our websites, customer portals, our telecommunications and internet access services, the devices we provide, and the SafetyNet Wireless mobile app for Android (Google Play package com.safetynetwireless.app) (collectively, the “Services”).
1 Information We Collect
“Personal Information” means information that identifies or is reasonably linkable to a consumer or household. Depending on your interactions with us, we collect:
- Identifiers & Contact Information: Name, gender, preferred language, postal address, email, phone, account identifiers, IP address
- Government & Eligibility Information: Last four digits of SSN or other government ID, and Lifeline eligibility documentation (proof of participation in eligible programs). Used only for eligibility, enrollment, recertification, and compliance
- Account, Billing & Payment Information: Purchases, plan selections, billing and payment history, refunds, payment method tokens processed by PCI-compliant processors
- CPNI & Network Usage Information: Service types/features, device identifiers, date/time/duration/quantity of calls, texts, and data sessions, numbers dialed or texted, and related billing information. We do not collect or retain the content of your calls or texts
- Internet/Broadband & Device Telemetry (non-CPNI): IP/MAC, OS/browser, bandwidth use, session timing, device state, and coarse network-derived location
- Precise Location: Only when you enable device-level location services or as necessary for emergency services like E911
- Communications & Preferences: Customer care records, preference-center choices, consent settings, correspondence through our website or phone
- From Service Providers/Partners: Identity verification/fraud-prevention results, payment processors, retail partners, and USAC/National Verifier determinations
- SafetyNet Wireless App Information: If you use our mobile app, we hold an app account linked to your SafetyNet phone number. There is no sign-up in the app and no password: you sign in with your SafetyNet phone number and a 6-digit one-time code we text to it, and the account is created from your existing enrollment record. In connection with the app we hold your name and ZIP code as they appear on your account (these are shown in the app but cannot be changed there — call Customer Service on 1-888-224-3213 to update them), your phone number and email address as they appear on your account, your app account identifiers, plan and data-usage details, orders and purchase history, loyalty points balance and reward activity (including the date you first signed in to the app, and a running record of points you have earned and redeemed), a record of which version of our messaging-consent wording you agreed to and when, and the alerts shown to you in the app. When you first open the app it creates a random identifier for that installation of the app. We use it only to limit repeated sign-in attempts and protect your account. It is not your device’s advertising identifier, it tells us nothing about your phone, and it is removed when you uninstall the app. Each request the app makes to our servers also carries basic technical information (IP address, device type, operating system version, app version). The app requests only network permissions. It does not request access to your device’s location, contacts, camera, photos, microphone or calendar. It does not request access to your device location, contacts, camera, photos, microphone or calendar, and it contains no third-party advertising or analytics software.
2 How We Use Personal Information
- Provide & Support the Services: Activation, provisioning, number porting, customer care, troubleshooting, roaming, optimization
- Administer Lifeline: Verify eligibility via the National Verifier, annual recertification, required recordkeeping, audits
- Billing & Payments: Process orders, collect amounts due, manage disputes/chargebacks
- Security, Fraud & Abuse Prevention: Detect SIM-swap/port-out fraud, unwanted robotext/robocall abuse, and network misuse; protect customers and our network
- Legal & Regulatory Compliance: Respond to lawful process and government requests; calculate/remit taxes/fees; maintain required CPNI notices, authentication, and marketing logs
- Emergency Services: Support 911 and other exigent life-safety needs as permitted and required by law
- Operate the App: Sign you in, show your plan and data usage, run our loyalty program, send notifications about your account, service and rewards, and keep your app account secure
- Marketing: We do not engage in third-party targeted advertising or any “sale”/”sharing” of Personal Information
2A) Analytics, Automation & AI
We use analytics and limited automation to operate and protect the Services, including network performance management, fraud detection, and quality assurance for customer support.
Important: We do not sell or share Personal Information, and we do not use third-party targeted advertising.
No solely automated eligibility decisions: Lifeline eligibility determinations are made by the federal program administrator (USAC/National Verifier). SafetyNet does not make eligibility, pricing, or service denial decisions based solely on automated processing.
Your rights: In some states, you may have the right to opt out of profiling and request information about our use of automated decision-making. To exercise these rights, use our Privacy Request Form.
3 How We Disclose Information
- App Service Providers: To run the SafetyNet Wireless app we use service providers that process Personal Information only on our instructions and may not use it for their own purposes, including Twilio (which delivers the one-time sign-in codes we text to your phone number). We do not sell Personal Information to these or any other companies
- Service Providers/Processors: Under contracts restricting use to our instructions (e.g., network operations, hosting, analytics, billing, customer care, identity/fraud checks, shipping, and message delivery)
- Government & Program Administrators: USAC, FCC, and state commissions for Lifeline administration, certification, audits, or investigations
- Emergency & Safety: 911 and other public safety entities, when necessary to prevent serious harm
- Legal/Regulatory: To comply with law, enforce terms, protect rights, or respond to lawful process
- Corporate Transactions: As part of a merger, acquisition, financing, or asset transfer, subject to contractual protections
- Caller ID: Your name/number may be displayed to called parties and their carriers
- Aggregated/De-identified Data: We may share non-identifiable insights that do not identify you
4 Third-Party Services, Preloaded Apps & Independent Sales Channels
Our devices may include preinstalled or downloadable third-party applications and links to third-party services. These parties are independent of SafetyNet and may collect/use Personal Information under their own privacy policies.
Important: We do not control their data practices. Review each third party’s privacy policy before use. Your interactions with those services are governed by their policies—not this Privacy Policy.
5 Your Choices & Consent Controls
CPNI Marketing Opt-Out (FCC)
You have a right—and we have a duty—to protect the confidentiality of your CPNI. You may opt out of our use/disclosure of CPNI for marketing beyond providing your existing services at any time via the methods in Contact Us or through our Privacy Request Form.
SMS/Call/Email Marketing (TCPA/CTIA)
We send marketing texts/calls/emails only with required consent. Reply STOP to revoke consent; HELP for help. Message & data rates may apply. We follow CTIA Messaging Principles and applicable 10DLC/A2P requirements.
Cookies/Analytics & Global Signals
If we use cookies/SDKs for functional analytics, you can manage settings in our Cookie Preferences. Where required by law, we honor Global Privacy Control (GPC) and other recognized universal opt-out mechanisms.
California “Your Privacy Choices”
We do not sell or share Personal Information and we do not use Personal Information for cross-context behavioral advertising. If that changes, we will provide appropriate links and process GPC signals.
6 Your State Privacy Rights
Depending on where you live, you may have rights to know/access, correct, delete, data portability, and to opt out of targeted advertising, sale, or certain profiling. Use our Privacy Request Form to exercise these rights.
State-Specific Rights
California (CCPA/CPRA): Rights to access, delete, correct, data portability; opt out of “sale”/”sharing”; limit sensitive personal information. We recognize Global Privacy Control as an opt-out signal where applicable.
Colorado (CPA): Rights to access, correct, delete, portability; opt out of targeted ads/sale/profiling. We honor recognized universal opt-out mechanisms (UOOM), including GPC where approved.
Connecticut (CTDPA): Rights to access, correct, delete, portability; opt out of targeted ads/sale/profiling. We honor recognized opt-out preference signals (e.g., GPC) as required by law.
Other States with Privacy Laws:
These states provide similar rights with state-specific nuances. We process requests consistent with applicable law.
7 Data Retention and Deletion
We retain Personal Information only as long as necessary for the purposes described or as required by law.
Lifeline program records: Retained for as long as you receive Lifeline service from us and for no less than the three full preceding calendar years, as required by federal Lifeline rules (47 CFR 54.417)
CPNI marketing and supervisory review records: Retained for at least one year as required
Billing, payment and tax records: Retained for the period required by applicable federal and state law and to resolve disputes
App account information: Retained while your app account is active. When you delete your app account we delete your app login, profile details, loyalty points balance, push-notification device token and in-app history within 30 days, except for the records listed above, which we must keep. Loyalty points are forfeited when the account is deleted.
Deleting your app account: You can delete your SafetyNet Wireless app account at any time in the app (Profile then Delete account) or by following the steps at safetynetwireless.com/delete-account. Anyone may request deletion, regardless of where they live.
Important: Deleting your app account does not cancel your wireless service or your Lifeline enrollment. To cancel service or de-enroll from Lifeline, call 1-888-224-3213 or dial 611 from your SafetyNet phone.
8 Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, our networks, and our services, including:
- Access controls and least-privilege principles
- Encryption-in-transit for data transmission
- Credential hashing for secure storage
- Network monitoring and audits
- FCC authentication rules for CPNI (no reliance on readily available biographical data for password resets)
- Address-of-record mailing where applicable
Breach Response: If a CPNI breach occurs, we notify federal law enforcement as required and notify customers consistent with FCC rules.
9 Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect their Personal Information.
10 International Transfers
Our systems are hosted in the United States. If you access the Services from outside the U.S., you consent to U.S. processing subject to U.S. laws.
11 Policy Changes
We may update this Policy. Material changes will be posted with a new effective date and, where required, advance notice (e.g., email or in-account notice). We will not apply material changes retroactively without required notice/consent.
12 Contact Us
If you have questions or wish to exercise your privacy choices:
600 2nd ST S
Safety Harbor, FL 34695
For state privacy rights: You may also contact your State Attorney General.
